Business Voice Admin Portal

Configure the automated receptionist greeting prompt and dialing menu to be used during working hours.

To configure Working Hours, click on "Group Service" tab and then choose "Auto Attendant - Working Hours". Select the Auto Attendant name on the left navigation. If this group service is not subscribed, the option would not be available.

The meaning of the fields are:

Field	Description
Main Menu	Auto Attendant Instance Name.
Working Hours Greeting	Choose the audio file for the greetings. Default Greeting - use default audio greeting. Personal Greeting - Select the audio file from the list (upload from Group and Auto Attendant Announcement Repository).
Immediate Extension Dialing	Toggle On or Off. If On, allow callers to dial an extension from the first-level menu.
Keypad Menu Option	You can define a menu option for each numeric key, one for the * key and one for the # key. For each menu option, select an action from the drop-down lists in the Action column. You can also provide a short text description for each option in the Description column. The Action control offers the following choices: "Clear" - Clear the entry. "Transfer With Prompt" - Plays the message, Your call is being transferred, please hold, and then transfers the call to the specified number. "Transfer Without Prompt" - Transfers the call to the specified number, without playing a transfer prompt. "Transfer To Operator" - Plays the message, Please stay on the line while your call is transferred to the operator, and then transfers the call to the specified operator number. "Extension Dialing" - Prompts the user for an extension, and transfers the user. "Name Dialing" - Brings the user into the automated name directory. "Repeat Menu" - Replays the Auto Attendant greeting. "Exit To Mailbox" - Prompts the user for an extension, and transfers the user to voice mailbox of the dialed extension. "Exit" - Terminates the call. Some actions also require you to specify additional information, such as a phone number or audio file. The page displays a box in the Action Data column for options that require additional data. If you select an action that requires a phone number, enter a phone number in the Phone Number text box. Phone numbers can include Feature Access Code prefixes (*##) to activate the following Feature Access Code services: Calling Line ID Delivery Blocking Per Call, Calling Line ID Delivery Allowing Per Call, Direct Voice Mail Transfer, Speed Codes (8 or 100), or Diversion Inhibitor. For example, if you enter the Feature Access Code for Speed Dial 8, the call transfers directly to the digits mapped for Speed Dial 8.

Once the changes are confirmed, press "Save" to update to the System.