Auto Attendant Working Hours Schedule
Auto Attendant Working Hours Schedule allows you to manage the time schedule for the Auto Attendance Working Hours.
To configure Working Hours Schedule, click on "Group Service" tab and then choose "Auto Attendant - Working Hours Schedule". Select the Auto Attendant name on the left navigation. If this group service is not subscribed, the option would not be available.
Each schedule profile would indicate the start and end time of the day for the working hours, and which day of the week. Multiple schedule profiles is possible, such that one profile indicates Monday to Friday from 9am to 5pm, while another profile indicates Saturday from 9am to 12pm.
1. Add New Schedule Profile
Click on the "Add New Profile" tab. Enter the fields for the schedule profile and press "Save" button to create a new schedule profile.
The meaning of the fields are:
| Field |
Description |
| Profile Name |
Name of the Schedule Profile (ex: Mon to Fri) |
| Start Date |
Effective Start Date of this profile |
| End Date |
End Date of this profile |
| Never Ends |
Toggle On or Off. If On, the profile is effective forever. If Off, the profile is effective till End Date. |
| Day of Week |
Choose one or multiple days of the weeks that this profile is effective. For example, choose Monday, Tuesday, Wednesday, Thursday and Friday, so that all these 5 days are effective. |
| All Day |
Toggle On or Off. If On, the profile is effective for the whole day (24 hours), otherwise the profile is effective from start time till end time of the day. |
| Start Time |
Start Time of the day the profile is effective. Not applicable for All Day On case. |
| End Time |
End Time of the day the profile is effective. Not applicable for All Day On case. |
| Duration |
Duration of start and end time. |
2. Modify Schedule Profile
Click on the existing Schedule Profile entry on the left navigation, that is to be modified. The "Modify Profile" tab would be focused and shows the entry settings. Modify the fields for the entry and press "Save" button to update the changes. If this entry is no longer required, it can be removed by pressing "Delete" button.