Call Park
Call Park groups allow users in these groups to park calls on any available member of that group without having to specify an extension.
A user can belong to only one Call Park group.
To configure Call Park, click on "Group Service" tab and then choose "Call Park". If this group service is not subscribed, the option would not be available.
1. Add New Group
Click on the "Add New Group" tab. Enter the fields for the group and press "Save" button to create a new group.
The meaning of the fields are:
| Field |
Description |
| Group Name |
Name of the call park group. |
| Available / Assigned Members |
Assign Users to the Call Park Group using the multiple selects.
- To add specific users to the Call Park group, in the Available Members column, select the users you want to add and click Add. To add all the available users, click Add All. The users are moved to the Assigned Members column.
- To remove specific users, in the Assigned Members column, select the users and click Remove. Or to remove all users, click Remove All.
- Order the members of the Call Park group, select the user in the Assigned Members column and use the Up and Down arrow buttons to move users up and down the Assigned Members column.The Group Call Park service hunts for an available user in the order you establish here.
|
2. Modify Call Park Group
Click on the existing Call Park group entry on the left navigation, that is to be modified. The "Modify Call Park Group" tab would be focused and shows the entry settings. Modify the fields for the entry and press "Save" button to update the changes. If this entry is no longer required, it can be removed by pressing "Delete" button.