User Main
The User Main page allows you to manage the user profile and several of the user services that are easy to configure. The list of user services that can be managed are shown below:
- User Profile
- Call Forwarding Always, Busy, No Answer, Not Reachable
- Do Not Disturb
- Hide Caller Id
- CLIP
- Call Waiting
- Intercept User
- Music On Hold
- Remote Office
- Unified Messaging
The screenshot below shows the User Main screen after selecting the user on the left navigation and click on "User Service" tab and then choose "Main". If the user service is not subscribed, it would not be shown.
With reference to the screenshot, the items are explained below:
1. User List
All the users in the group is shown in the vertical list, and you can click to select the desired user to view his user profile and services.
2. Selected User Id
This area shows the selected User's Enterprise Id, Group Id and User Id, in that order.
3. User Profile
The user profile is shown here and can be modified. The meaning of the fields are:
| Field |
Description |
| First Name |
First Name of User |
| Last Name |
Last Name of User |
| Phone Number |
Phone Number of User (Read Only) |
| Extension Number |
Extension Number of User (Read Only) |
| Language |
Choose the Language for the web portal |
| Network Class of Service |
Choose the Network Class of Service, which determines how your calls are processed |
4. Call Forwarding Always
Automatically forward all your incoming calls to a different phone number. The meaning of the fields are:
| Field |
Description |
| Call Forwarding - Always |
Toggle "On" or "Off". When on, Call Forwarding Always forwards all your incoming calls to the phone number you entered in the "Forward to Phone Number" text box. |
| Forward to Phone Number |
This is the phone number which you want your calls to forward to. You can enter feature access codes and speed codes in addition to phone numbers and extensions. An FAC could also be used as a prefix to a speed code |
5. Call Forwarding Busy
Automatically forward your calls to a different phone number when your phone is busy. The meaning of the fields are:
| Field |
Description |
| Call Forwarding - Busy |
Toggle "On" or "Off". When on, Call Forwarding Busy forwards all your incoming calls to the phone number you entered in the "Forward to Phone Number" text box, when you are on the phone. |
| Forward to Phone Number |
This is the phone number which you want your calls to forward to. You can enter feature access codes and speed codes in addition to phone numbers and extensions. An FAC could also be used as a prefix to a speed code |
6. Call Forwarding No Answer
Automatically forward your calls to a different phone number when you do not answer your phone after a certain number of rings. The meaning of the fields are:
| Field |
Description |
| Call Forwarding - No Answer |
Toggle "On" or "Off". When on, Call Forwarding No Answer forwards all your incoming calls to the phone number you entered in the "Forward to Phone Number" text box, when you do not answer your phone after a certain number of rings. |
| Forward to Phone Number |
This is the phone number which you want your calls to forward to. You can enter feature access codes and speed codes in addition to phone numbers and extensions. An FAC could also be used as a prefix to a speed code |
| Number of Rings |
Select the number of times you want your phone to ring before the caller is directed to the specified number. |
7. Call Forwarding Not Reachable
Automatically forward your calls to a different phone number when your phone is unreachable. The meaning of the fields are:
| Field |
Description |
| Call Forwarding - Not Reachable |
Toggle "On" or "Off". When on, Call Forwarding Not Reachable forwards all your incoming calls to the phone number you entered in the "Forward to Phone Number" text box, when the phone is not accessible by the System. |
| Forward to Phone Number |
This is the phone number which you want your calls to forward to. You can enter feature access codes and speed codes in addition to phone numbers and extensions. An FAC could also be used as a prefix to a speed code |
8. Do Not Disturb
Automatically forward your calls to your voice messaging service, if configured, otherwise the caller hears a busy tone. The meaning of the fields are:
| Field |
Description |
| Call Forwarding - Not Reachable |
Toggle "On" or "Off". When on, Do Not Disturb prevents your phone from ringing and callers are given busy treatment (such as being sent to Voice Messaging, if available, or forwarded to the specified number of the Call Forwarding Busy service, if available). |
9. Hide Caller ID
Prevent your phone number from being displayed when calling other numbers. The meaning of the fields are:
| Field |
Description |
| Hide Caller ID |
[ReadOnly] View "On" or "Off". When the service is on, your name and number are concealed from people you call. When it is off, your name and phone number are revealed. |
10. CLIP
Provides Calling Line ID information of an external caller, so that destination phone able to view originator phone Number. The meaning of the fields are:
| Field |
Description |
| CLIP |
When the service is on, external caller ID information appears on your phone. |
11. CLIR
Block Calling Line ID information of an external caller, so that destination phone is unable to view originator phone Number. The meaning of the fields are:
| Field |
Description |
| CLIR |
When the service is on, external caller ID information does not appear on your phone. |
11. Call Waiting
Answer a call while already on another call. The meaning of the fields are:
| Field |
Description |
| Call Waiting |
Toggle On or Off. When this service is on and you receive a call while taking another, you hear a beep. You can put the first call on hold to answer the incoming call. When this service is turned off, the caller hears a busy tone.
NOTE: Call Waiting behavior may vary when used in conjunction with other services such as Shared Call Appearance and Call Forwarding Busy. |
12. Intercept User
Allows the system to intercept calls terminated to or originated from a line that has been decommissioned. The meaning of the fields are:
| Field |
Description |
| Intercept User |
Toggle On or Off. When this service is on, when decommissioning phone numbers, you can provide information to the caller.
For example, when a user left the company, the caller could hear a message that calls for that user are being directed to another person. A phone number could accompany that message. |
13. Music On Hold
Play audio (music) when the remote party is held or parked. The meaning of the fields are:
| Field |
Description |
| Intercept User |
Toggle On or Off. When this service is on, remote parties hear music when they are placed on hold or are parked. When this service is turned off, the caller hears silence. |
14. Remote Office
Remote Office allows you to set another phone to act as your desk phone. Other phones, for example, can include a mobile phone or hotel room phone. The meaning of the fields are:
| Field |
Description |
| Remote Office |
Toggle On or Off. When on, the phone number you entered in "Remote Phone Number" text box becomes your primary phone, allowing you to dial and receive calls displayed on your web browser. When off, your normal office phone is your primary phone. |
| Remote Phone Number |
This is the phone number of the phone to act as your office phone. |
15. Unified Messaging
Allow you to record messages for calls that are not answered within a specified number of rings or for busy calls. The meaning of the fields are:
| Field |
Description |
| Unified Messaging |
Toggle On or Off. When on, send busy or unanswered voice calls to voice mail. |
| Email a carbon copy of the message to |
Toggle On of Off. This is also the email address to receive the carbon copy of your messages. |
16. Save
Click Save to saves your changes. A popup message would display the outcome of the saving, indicating success or failure.